Frequently Asked Questions
Quick answers to the most common client questions
How long are the coaching sessions?
Are you asking about the performance coaching & mentoring or the holistic counselling/relationship sessions offered by Play Awake? The duration differs depending on which service interests you:
Holistic Counselling (Individuals & Couples)
Sessions usually run between 55mins to 70mins.
It depends when the process feels complete.
Performance Coaching & Mentoring (One‑on‑One or Group)
Private coaching and mentoring is highly customized—Play Awake doesn’t publicly list fixed session lengths.
Similarly, group sessions are individually tailored regarding both duration and cost.
If you'd like to know the typical length of a standard performance coaching session, I'd recommend reaching out to Nathan or their team directly—email contact is available on their site.
What should I expect during my first session?
If you're about to begin a Performance Coaching & Mentoring session with Play Awake, here’s what you can typically expect from your first meeting:
- A Conversation to Build Trust & Connection
- Clarifying the Coaching Structure & Boundaries
- Exploring Your Goals & Current Performance
- Introduction to the P.A.V.E Process
- Planning the Rhythm & Action Steps Ahead
Is coaching confidential?
Yes — based on their policies and standard professional coaching practice, Play Awake treats performance coaching as confidential.
How do I book or reschedule a session?
To book or reschedule a coaching session with Play Awake Performance Coaching, here’s what you need to know:
To arrange your first coaching session, you’ll need to reach out via email or the contact form:
Email: nathan@playawake.com.au
Or submit using the Contact form on their website
Can coaching help with career transitions or burnout?
Absolutely — coaching can be a powerful resource for both career transitions and burnout, depending on the coach’s expertise and approach.
What qualifications do your coaches have?
Here’s what I found about the qualifications and professional backgrounds of Play Awake’s coaches, particularly the founders Nathan Healey and Marnie Healey:
Nathan Healey — Founder & Lead Performance Coach
Nathan is a former professional tennis player turned coach. He’s well known globally in elite sports development circles.
While his exact academic credentials aren’t listed publicly, his bio emphasizes deep experience at the highest level of sporting performance and global coaching exposure
Marnie Healey — Holistic & Relationship Facilitator
Marnie holds a Bachelor’s degree in Psychology and is also a registered Nurse, Yoga and Meditation Teacher, and a Certified Facilitator of The Work of Byron Katie
Is there a refund or cancellation policy?
To confirm the details, you’ll need to contact them directly by email or through their contact form. Most coaching services typically:
Require 24–48 hours’ notice to reschedule without losing the session.
Do not offer refunds once sessions have started, especially for package deals.
May consider pro‑rated refunds for unused sessions, but this depends on their internal policy.
It’s best to email Nathan or the Play Awake team and ask about their specific refund and cancellation terms before booking.
Who is Play Awake for?
Play Awake is designed for elite performers in any arena; whether sports, business, or the arts, who are driven to unlock their full potential. Our coaching and resources empower individuals to break through barriers, refine their skills, and achieve peak performance in their chosen field.
